Studio
Talk to a human at the studio.
No ticket system, no chatbot maze. Email us directly or use the form — either way it lands in the same inbox, and the person who answers is the person who can actually fix the problem.
Direct line
hello@otowncustoms.art
Replies within one business day, usually faster. Order numbers in the subject line jump the queue.
Order help
Tracking, missing items, wrong size or finish — include your order number and it goes straight to the top of the pile.
Damage replacement
Photos of the item and packaging plus your order number. Replacements go into production within a business day. Full policy on the returns page.
Customer gallery
Send a photo of the piece in your room with the print title and size. If we feature it, we'll credit you however you prefer — name or anonymous.
Wholesale & trade
Designers, stagers, and small retail shops: tell us the project and rough quantities and we'll talk trade pricing on unframed prints.
While you wait for the reply